At Surpass Senior Living, the health and safety of our residents is our top priority.  As news of the COVID-19 virus affecting our areas continues to evolve, we wanted to share some important information with you.  We continue to monitor the spread of the coronavirus and follow guidelines specified by the Centers for Disease Control (“CDC”), and state and county health care agencies.

We seek guidance from the aforementioned health authorities who instruct our every move when it comes to protecting our residents.  Implementation of a Temporary Corona Virus Policy is currently in effect.  Listed below are some, but not all, changes currently in effect at our communities.


Effective March 12th, we are limiting visitors to necessary medical professionals, prospective tours, and known vendors. Visitors will be required to consent to a temperature check, a questionnaire regarding symptoms and sanitize their hands before being allowed access to the community. In the event a visitor refuses to comply, has a temperature reading at or above 99.5 degrees, or answers yes to any question on the questionnaire they will be required to leave the premises immediately.

Family Members

At this time family visits within the community are not allowed.  We are currently working with THHS regarding measures to allow for family visits.  We apologize for any inconvenience.


We have canceled all non-essential activity outings at this time. Essential appointments will continue (e.g., medical visits, dialysis, etc.). Family members may pick up their loved one; however, we will require a temperature check upon returning to the community, completion of the Coronavirus questionnaire, and that they sanitize their hands.

Environmental Cleaning

We are increasing the number of routine cleanings of public areas throughout the day.


We are also in the process of providing additional in-services to team members on our viral outbreak policy. Further, we will also provide an in-service to residents on proper prevention techniques and the measures we will need to take in the event of a confirmed COVID-19 amongst a resident or team member.


We have removed our dining mats from the place setting and are rolling our silverware to prevent unnecessary exposure to people touching silverware between meals. We are also removing our menu jackets and switching to one time use paper menus. Our Directors of Dining Services have also ordered additional food supplies in excess of what is required by the state’s licensing body.

Team Members

Upon each shift change, we will take team members temperatures similar to visitors. Any refusal or reading at or above the threshold will require that we send the team member home and will not allow them to return to work without medical clearance and sign off by our Regional Director of Operations.

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