Dear Residents, Family Members, and Guests,
As we continue to educate our various constituents about COVID-19 policies at our communities, we are committed to providing you with updates on the preventative measures we’re taking to protect our residents and Team Members.
We are following all state and local health department guidelines regarding visitors. All persons entering the community must be screened for signs and symptoms or possible exposure to COVID-19. All visitors and Team Members must wear a face covering or mask that covers the mouth and nose when in all public and common areas of the community. Please refer to all posted signage with information regarding each communities local visitation policies which vary by state. As a reminder, please do not visit if you have symptoms consistent with COVID-19 including fever, cough, nausea or vomiting, diarrhea, and muscle or body aches. Ensure hand sanitizer is readily available at entrances. When in-person visits are paused use technology to help family members communicate with residents. This can include telephone, video conferences, or mobile devices (e.g., Facetime).
Visitors must adhere to the following policies:
- Wear a mask while in the community, and use all other PPE as needed in accordance with CDC guidelines, state and local governmental orders, and community policies & procedures.
- Visitors are allowed in the common area if vaccinated.
- Not have contact with other residents.
- Limit contact with staff members.
- Limit the number of visitors to avoid overcrowding the apartment.
Residents are allowed to have family and friends visit. These visits can take place in a designated outdoor or indoor visiting area that is cleaned and disinfected between uses, or in the resident’s apartment when allowed by state guidelines. These visits should only be suspended when directed by the state licensing agency or health department. Visits may be suspended if confirmed COVID-19 infection or a new onset of COVID-19 cases in the community or at any time as directed by the Surpass Senior Living senior leadership team.
We are currently following all state/county recommendations. If all residents participating in an activity are fully vaccinated, they may choose to have close contact and not wear a mask during the activity. If unvaccinated residents are present, all residents in the activity they must remain 6 feet and wear a mask.
Outside performers, entertainers, or volunteers will be permitted in activity programs to the extent visitors are allowed. Performers/entertainers will be screened, perform hand hygiene, and wear a mask as all visitors do.
Residents are allowed to leave the community in accordance with local guidelines. Residents should be encouraged to wear a mask when leaving the community. When residents return they will be screened for symptoms and exposure to COVID-19. Residents returning from an outing will not be required to quarantine upon return if they are asymptomatic unless required by state/local guidance. The community may conduct outings using community transportation/vehicles. If all residents participating in the outing are fully vaccinated, they may choose to have close contact and not wear a mask during the activity. If unvaccinated residents are present for the outing, all residents in the activity they must remain 6 feet and wear a mask.
We will routinely clean and disinfect frequently touched surfaces (e.g., doorknobs, light switches, countertops). This will be done at least once per day. We will also clean and disinfect dining areas between meals. Management of laundry, food service utensils, and medical waste should also be performed in accordance with routine procedures.
The Surpass Senior Living Team